Mayflower Transit

They stole multiple gaming consoles (xbox, switch, vita), expensive sony headphones, two controllers, a phone, and much more from me and refused to reimburse me for it, saying to file a police report instead and that I don't qualify for a claim because i signed the inventory paperwork already, which i was pressured and rushed to do quickly before unpacking everything btw, since the mover claimed he had "so many more" jobs to get to and couldn't help me unpack all the stuff even though that's the service I paid for. I also caught him checking a few things off on the sheet himself, which he isn't supposed to do, especially before I got a chance to check all the contents of the boxes.

And you'll love this...

My property manager also had to come tell me they left two large boxes and two pieces of furniture on the floor below me overnight that had a lot of valuable stuff in them. They didn't even bother to bring it to the right floor with the other stuff they dropped off. Just completely negligent and incompetent, will never use them again and urge anyone else to avoid, avoid, AVOID at all costs.

They also were super late loading day, taking like 5 to 6 hours longer than the estimated time frame and giving me false calls saying they would be there in under an hour, only to take another few hours to get there, which delayed me being able to give my apartment keys to apartment staff. I'm also pretty sure I heard one of them insult me while I was walking my luggage to my Uber right after shaking hands with one of the movers.

Thank God I took the PS5, gaming laptop, and game collection on my flight or they would have for sure taken all that too. So predictable.

Move size: 1 Bedroom Home Service cost: $4800

We had to move our home and store our items in four 16' containers. Pricewise they were by far the cheapest and beat out all other quotes including Pods. Delivery was prompt and timely. The team they sent to load the containers were great. They packed those things so tight and worked tirelessly to get the job done all on the same day.
We stored all our worldly possessions with them for a month and then they redelivered and unloaded.
The Stamford CT branch is the one we dealt with. Nick, the Manager was not just a true professional but clearly cared and wanted to make our move as smooth as possible. We have 3 kids under 3yrs! and had to move on a specific date. Even when their forklift broke they managed to source new parts the same day and still get our stuff to us on time. The moving guys arrived promptly and unloaded with zero problems or fuss.
We have to give a special THANK YOU to RON the container truck driver. He was amazing. Friendly, always prompt and went about his job with true professionalism. We had 4 large containers and they came and went no problems. Ron even shifted the containers around when we determined we wanted the door on the other side.
I can't speak for other branches, but if you are dealing with Stamford then do not hesitate to use them. So great!!
(By the way - I have moved 10 times, twice internationally, so I have a good perspective on this!!).

Service cost: $5000

We paid a little over $1400 for Crown Moving and Storage to move our daughters belongings from the Seattle area to Chandler Arizona. She did not have expensive furniture and I did not take out the additional insurance. The condition her items arrived in was horrible. Most boxes were damaged, some crushed, and some with holes. One box, was broken open with her clothes spilling out. A bookshelf was completly broken apart. The dresser had a crack on the side. The 40 inch flat screen TV box had a large hole on the side and when opened the TV had a long crack across the screen starting from where the hole in the box was. There has been no response from the claims department and two phone calls have yet to be returned. The furniture was not expensive and we can live with that, but the TV is the concern. Never would I have expected her items to arrrive in that kind of condition. I have no idea what happened to her belongings during transit, but I feel the money was completly wasted considering the condition the items arrived in.

Service cost: $1423

While the contact person and ' movers' were nice in the beginning, we found the driver and packers were not good at what they were supposed to have been doing.  Found out that the contact person and driver were 'aunt and nephew'.  We were 'quoted' to have been delivered in three days.  In fact, we were called and extra days scheduled for delivery.  People that we had contacted for delivery, dates/times had to be rescheduled because of the moving company's delays.Our heavy bedroom dresser was broken beyond repair.  Driver even acknowledged the damage and it was noted on the bill of lading.A living room side chair had the cane completely broken out of the side.  Two living room lamps were broken.Many upholstered items were not covered as they were supposed to have been. We experienced many boxes that were damaged with contents broken beyond repair, some of these were old pieces inherited from deceased members of our families that could never be replaced.There were many other damages found and noted as contents continued to be unpacked.  All damages were noted on claim form. This was a very expensive move!   We did miss the claim date thinking it was a year.  It simply slipped my husband mind with all he had to do for me.  I couldn't drive. We explained it in that I had major surgery and many, many office visits to the doctor regarding the complicated surgery. I also was dealing with a private court case as well as dealing with real estate broker for our home in Pensacola.  I  still have numerous office visits to the doctor and surgery will be repeated in less than a month. We did contact the home company Presdent Pat Larch and received by mail  a terse rejection letter from a Carol Foster, Mgr. of their Claims Department.While we though we were getting a 'good national' moving company, in fact it was just the opposite with all of the damages incurred.  It seems that the packers of the contents of the truck were not as experienced as led to believed.Just want to make sure that the words gets out about the Mayflower moving company in Pensacola.  Sad note..it was told to us by the contact that most of  Mayflower's business in and  out of Pensacola was military business.   What a shame that our military would have to put up with such incompetent service.

Service cost: $6083

The overall move from nashville, TN to NYC cost approximately $17,000. The move out of my nashville home was fine. The problems began when moving into my home in New York City. The move in was supposed to be completed in 1 day. It actually took 3 days where the 3rd day was a combination of the 2nd and 3rd days. The movers worked until 4am on the 2nd day keeping me up all night. They had to rush to complete the work, hence they placed the furniture at random, making it extremely difficult for me because I had to rearrange a lot of very heavy furniture. In addition they damaged several items, 12 to be exact, and because I actually moved some of those items subsequent to the move in to reduce the chaos that they left, , they refused to honor my claim. I found them to be unresponsive, unprofessional and deliberately ignoring my claim. They have no concept of customer service as indicated by them not responding to my survey, which as you can imagine, was not a good one.  Do not use mayflower as a moving company. They will overcomit, under deliver and not honor what one should expect for customer service.

Service cost: $17

Mayflower Transit, LLC charged us $6,876 for an interstate household move from Bluffton, SC 29910 to Wilmington, NC 28412, a freight bill distance of 268 miles. The freight bill net weight was 12,660 lbs. The load date and agreed scheduled delivery date were in August 2017.

Our “Mayflower” moving experience was characterized by the following:

• Negligent and substandard performance and exorbitant charges
• Charges for “experienced professional” services and materials not provided
• Two trucks with inadequate combined cargo space
o One rental truck
o One truck partially loaded with goods from another customer
• Articles handled without care
• Many expensive items severely damaged
• Many expensive items missing
• The involvement of six businesses, “agents” and/or subcontractors
1. UniGroup, Inc. located in Fenton, MO, the owner of Mayflower Transit, LLC
2. Mayflower Transit, LLC located in Fenton, MO
3. Mayflower Transit, LLC, located in Chicago, Il
4. Nilson Van & Storage, located in Columbia, SC
5. Nilson Van & Storage, located in Savannah, GA
6. Sandhills Moving & Storage Co., located in Southern Pines, NC
• Leaving a mixture of residence and storage items in a storage unit without order to make a delivery schedule commitment to another customer
• Inaccurate and incomplete Household Goods Descriptive Inventory
• Incorrect reassembly of items disassembled
• Several hours late arrival on load date
• Goods delivered a day later than agreed
• “Mayflower” decision makers unwilling to make things right.

Move size: 4+ Bedroom Home Service cost: $6876

I moved from Illinois to Arizona 8/2019. My furniture was to be loaded on site from my residence into storage vaults, it was not. I am told that when the items arrive at the storage warehouse the crew needs their blankets back and they unwrap your furniture.

The furniture once pulled for delivery sits unprotected on the warehouse floor for the cross country driver who delivers your goods to re wrap.

I ended up with split deliveries that were delayed one and two weeks.

All but 4 pieces of furniture were scratched, dented, warped or plain dirty.

My front porch Stucco was damaged by careless delivery people.

So now it has been 7 months since filing my claim. I am on my second repair firm. The first, Customer Claims, brought things back worse than they left with swirls, mismatched colors, smeared finishes, etc. I have been waiting 8 weeks now for a supervisor to authorize the second repair company to attempt repairs. I keep being reassigned to new adjusters, no one knows who has my case, nothing gets resolved. I was told that the first repair company acknowledged the mess they made and withdrew charges. Nice for UniGroup insurance, but I am left with damaged furniture with no end in sight. They want to offer me appearance adjustments, but many things are only a few years old and everything was well cared for.

I packed my own heavy duty, new boxes,one had broken items. My boxes were used as a workbench to elevate my sectional on when it was wrapped.

I did pay extra for full value protection with coverage for sets and pairs.

My advice, don’t bother moving things you loved.

Move size: 4 Bedroom Home Service cost: $16000

We obtained several different quotes for our move from Virginia to Florida. After reviewing all of them and emailing back and forth with the virtual sales consultant we made the decision to contract with Mayflower. We were given a quote of $13,651.28. On August 10, the moving company came as scheduled. The mover asked prior to anything being loaded in our home if we would be in Florida Saturday Aug 14 to accept our items. I explained to him we would not be there until the following week and that per our communication(written) with the sales

Consultant we would not have the funds “available” to pay this move in full until August 15. This mover immediately responded by saying “that’s no problem whatsoever. I can look at you people,

Your belongings and this home and know you’re good for it. You can pay when the funds become available “.

Not quite how things actually played out. Phone calls, emails, text messages, etc between myself, the mover, relocation management specialist and the supervisor all came to a dead end. Our belongings were taken to a warehouse 150 miles north of the contract drop off point and this was our final bill.

“Cost to customer and must be a certified check, no credit cards

Transportation $13,651.28

Long delivery $1500

Storage $5554.32

Total is $20,705.60”

Move size: 4 Bedroom Home Service cost: $20705

Mayflower is by far my worst experience I've had with a moving company. They ensure you that your property is in great and responsible hands when in fact its not! In short the crew that showed up was late, had zero supplies to wrap and cover. No ratchet straps to secure cargo, and had to borrow mine. even tried contacting the logistics supervisor who was heading this my transaction, I nor the so called load master on site wasn't able to reach anyone for insight on what needed to be done about the loading process or lack there of. The so called load master ensured me again that my property would be wrapped and covered before shipping....Lies!!!! There was never any communications with me on when or where the delivery truck was and when its going to arrive. I was morbid, thinking the worst. Two days before the driver(s) arrived I received a call informing me that the truck had left the staging site and that it was on the road to be delivered at such given time the load master stated which was 2 days after, and that to make sure the payment was to be prompt upon delivery. Once the movers arrived I was at some sort of relief until they unloaded the contents. First of all it wasn't the same crew that loaded the truck at my property, once the truck was staged they began to off load my property, right off the bat I notice oddities, like no covers on the mattresses, no wrap on any of the pictures, no blankets on the furniture, and many pieces of property had been broken. Every piece of furniture including the mattresses and the couch were damaged , scuffed, dirty and smelled of mildew. everything was wet! Unusable! missing sports ware, missing table glass, missing table, chairs, clothing broken entertainment center, the list goes on and on. So when the I approached the moving crew they said to take it up with Mayflower, they just picked up the truck and drove it here. At that point I had to speak to the person who was in charge of my logistics and all I got was make a list take pictures and send them to me and ill get started on the claiming process. No excuses or site of responsibility for what happened. This has to be addressed! Who else has been affected? Am I to be compensated for the damages and theft of my belongings? My trust in good business has been totally destroyed at this point!!

Move size: 3 Bedroom Home Service cost: $63660

Saturday delivery.  Dropped first 2 pieces.  Did not reassemble. Just wanted to get it over with.  Dragged feet on sending someone out to assess damages.  Then had to call them back out.  Then they claimed they lost file and photos.  Next stated that it was past claim date.  Never made complete offer. Deny  and ignore tactics.  Turned over to Corporate where a Ms. Julie Rohr stated that she would expedite in 15 days.  She constantly ignores all communication.  Has been another 15 weeks.  Now over 2 years and no solution.   DO NOT use Mayflower.  They have absolutely the worst Customer Service.  You pay extra for full replacement.  You have to go thru hoops to define high-value items and then they "respectfully" deny everything.  Theyshave no scruples whatsoever.  They do not treat you as a valued customer.   We have moved over 20 times.  Mayflower is bottom of the barrel.  STAY AWAY.

Service cost: $16000

I had used Mayflower before in an interstate move from Central N.Y. to Virginia that went very well so decided to use them again, though this time through a local moving franchise, on a local move. Joe Moholland's Movers were incredibly dishonest. I had informed the salesman no less than 3 times that the move to the new location would be to a third floor condo with no elevator. He also knew on the initial visit that my apartment was on the fourth floor with no elevator. The movers acted all surprised when they arrived at the apartment and then stated they would need to charge hundreds more because of the stairs at the apartment and at the moving location. After a rather unpleasant conversation with their dispatcher at the office, I "negotiated" a rather poor deal for me simply because I needed to be out of my former residence during that week. The move cost me several hundreds more than quoted despite the salesman having all the information about the move. The movers themselves were fine, but I would never use a franchise with such dishonest salespersons. I felt like the information provided was purposely ignored or miscommunicated by the company in order to increase the price on the day of the move.

Service cost: $1000

Seattle > NYC move began with local agent, Crown Moving, that was helpful, timely and professional. However once in the hands of Mayflower the move fell off schedule. Today was the last day in the moving estimate, yet my stuff is still multiple days away.

By their policy I'm not entitled to per diem compensation because my stuff is "under 3500 pounds." looks like I'm not the only delayed customer. Don't these people realize that moving is at the time of key transitions in people's lives (new jobs) and that dropping the ball on customers makes our lives more stressful and difficult? And we pay for this service.!

I may check into a hotel at my own expense to avoid another weekend without the basic necessities Mayflower has taken hostage.

Service cost: $3400

My move from Oregon to Kansas with Mayflower and its associates was terrible at best. The driver showed up Late on Aug 18th, and was aware that he would not be able to take all my furniture on his truck. They started loading at 11AM and finished filling his truck at 10:30 PM at that time they were only able to get 82% of my goods on the truck (total load was 16,100 Lbs). They put the 18% back in my garage and then picked this stuff up on the 19th, to ship. Bottom line is I finally received the remaining portion of my shipment on September 15th, a full 15 days after their contracted obligation of August 30th as the final delivery date. Mayflower disallowed my claim for delay of delivery because they said it does not apply to overflow. There was no effort that I could see on the part of Mayflower or its affiliates to live up to the full letter of the contract. I caution any one using Mayflower to be aware of this organization. I will never use them again nor will any one in my company. They do not care about you and hide behind any thing they can to avoid doing the right thing.

Service cost: $9800

After 3 moves with my company and this being the first with Mayflower I can say this has been the absolute WORST!!. The crew that showed up to pack were late, unprofessional, and incompetent to say the least. Once our household goods arrived we found numerous broken items including a brand new front load washer and over $3000 worth of personal belongings that were stolen. 6 weeks later we are still fighting with them over the claim and I will NEVER use them again. We found out from the crew that unloaded our stuff (good guys) that our stuff had been unloaded in a warehouse (unsecured) for 4 weeks then reloaded on another truck. If it's not frustrating enough to have your stuff broken and stolen, having the claim department make it miserable for you to try and recoup what they owe you is just cruel. Once again I say the WORST company ever!!

Service cost: $22

When movers arrived at our home, they were ill prepared and lacked quanity and quality of packaging materials. They relied upon us to provide boxes and packaging materials. Two large mirrors, which required crating, were wrapped in paper and flimsy cardboard. The frames of both of these mirrors were discovered broken after we unwrappped them after movers left. Before movers left, I noticed that the back of one of the dining room chairs was broken. When I pointed this out to one of the moversm he suggested that I could glue it back together. As my wife and I began to place the furniture we discovered more and more damage. At this point we contacted a furniture restoration co. (Jacobsen Restoration and Art (150 W. 1400 S. Salt Lake City, UT. Phone: 801-486-6331. One of owners of the company did a thorough examination of the damaged furniture and gave us a extimate of $2760. Mayflower denied this claim and issued a check for $387 as this was 60 cents per pound per the insurance amt. my wife had been forced to indicate as no other options were available in the on line form. My wife had concerns about the lack of options and expressed them to Jan Parsons. Ms. Parsons was not able to offer any other options through the internet. When the drivers arrived, I signed the 60 cent per lb. agreement not realizing that I had another option at that point. Also not having checked with consumer reports, I had no idea that Mayflower is ranked lowest in the moving business. My attempts to have a Mayflower rep. or damage estimator to come and check the damages was met with rudeness and indifferece by the various people I spoke to at the Mayflower Corp. offices. The last person I spoke to hung up on me. What a way to run a company! The restoration company has documented all the extensive damage and took photos. I hope that no other people ever have to go through what my wife and I are going through. Note, my wife is phyically handicapped and I'm 73 years old.

Service cost: $1555

We moved from Bend, Oregon to Manhattan, KS. I solicited 4 bids prior to making the move and Mayflower while not the lowest seemed to be the best option at the time.
Upon selecting the bid working with the agent Klamath falls Moving and storage was an experience in itself, poor or no communication from the company to me. I finally had to contact Mayflower corporate and then I would receive some communication.

Move day came we have 16,000 lbs of goods and they only sent 3 people to load two were good one was usless, the driver showed up late and they began to load at 11:AM on August 18th, at 10:30PM I was told all my goods would not fit on the truck because the driver picked up a previous load that was 3,500 lbs over the estimate. Creating an overflow for my goods.

Long story short it took 29 days for me to receve all my goods, Mayflower rejected my clam for delayed delivery because they said overflow is not covered. I was not responsible for the overflow this was totally caused by Mayflower. Bottom line My invoice was wrong I had to get this corrected, I was billed 110% and they worked off my money for over a month before finally correcting the invoice, I was living with partial good for almost a month. The help loading and unloading was terrible.

DO NOT USE THIS COMPANY THEY DO NOT CARE ABOUT YOU THEY ONLY DO WHAT IS BEST FOR THEM NOT YOU.

Service cost: $9000

The move started with a slick talking salesman whose assertions never were true. The movers were in a hurry and cared less. They packed things where ever they wanted so locating them was a nightmare. Then we found some other person's box in our shipment. The biggest problem is that Mayflower uses independent companies all over the US. When we tried to resolve the problems here in WA they wanted nothing to do with us. I would highly recommend that consumers stay away from Mayflower..they talk a good game but deliver the worse service.

Service cost: $13000

My husband had just retired and this was our final move. We have moved numerous times over the 20 years (which includes going overseas) and have NEVER had a moving experience like this. Out items were delivered (after being held over 180 days) and before the driver could get off the truck with one box he was already telling me about things that were completely broken (like a complete entertainment center, another one where the glass was completely shattered, broken arms on our dining room chair, etc). Although I was trying my best to remain positive - this set a very bad tone for the move because he then tells me that "several months ago the military did a surprise inspection and they decided to look at our storage area - which turned out that they had misplaced almost 20 BOXES!! How could this happen? We waited for months (because I wanted my items back) before we filed a claim. Just this morning (while at the very last stages of our claim)we find out that the company that takes care of their claims (O'Neil Relocation in Garden Grove, CA) went OUT OF BUSINESS and didn't let anyone know. I have tried to contact them for well over a week and have been getting a fast busy sound to the main number and (by accident) I just decided to contact another company that works with them United Van Lines and they verified for me they were out of business.

If they can't treat a retired military family right (who served almost 28 years in the military) - what do you think they will do with your items. We honestly would have done better doing this move ourselves. Don't waste your time or your money on this company.

Service cost: $6000

THIEVES! They picked up our household and packed it into crates which, we were told, would house our property until moved. WE LATER FOUND OUT EVERYTHING WAS OPENED AND UNLOADED WITHIN DAYS OF PICK-UP. Our property was in storage for 5 months. When delivered to our Ca. location I tried to count the boxes as unloaded but they kept going in different doors and, when I was distracted with one mover, the others would dump boxes where I hadn't counted them.
FINALLY UNPACKED NOW, WE ARE MISSING A TON OF STUFF. (BROKEN THINGS AS WELL.) EVERYTHING FROM TOOLS TO COOKWARE TO CRYSTAL. YARD TOOLS AND FRAMED PICTURES.
AWFUL AND HEARTBREAKING! FORGET THIS COMPANY!

Service cost: $6000

I scheduled a time for an estimator to come to my house. I was given a time and date. The agent also told me to re-confirm the appointment a few days before the scheduled date. I did exactly that. They informed me that I was confirmed for the time and date we had agreed upon.
When the date arrived..no one showed up. I called the office. One person told me I was not in their system. Another person said I was in the system and apologized for the no-show.
I cancelled all further action with Mayflower. If they cannot keep a date for an inspection of the furniture and give an estimation, I can only imagine what might have happened had I scheduled a move.
DO NOT USE MAYFLOWER.

Service cost: $1000

Mayflower was $1k less than any other carrier. Now we no why. Once the estimate was given, it was nearly impossible to communicate with the company. Calls weren't returned, updates were not given and half of our stuff won't even be delivered until a MONTH from the original pick-up date, because they underestimated the space requirement from the start.

Ironically, one of the higher estimates was from United. Our "Mayflower" driver showed up in a United truck, so I have no confidence that they would be any different at all. What I can say is that for $7,000, you'd think a phone call letting their customers know where their stuff is would not be too much to ask.

The one bright spot was our driver, Jerry. He was professional, careful with the half of our stuff he was responsible for, and a great communicator. I hope they pay him twice what he's worth.

Service cost: $7000

I recently used Mayflower's services to move from NYC to Austin, and let me tell you, it was the WORST experience of my life. I had paid A LOT of extra money to get my belongings to Austin on August 4th, which I signed a guaranteed contract, and it did not show up. When it didn't show up, I called into Mayflower, and they told me the earliest it would get there is August 11th. When were they planning on letting me know this? Why did I have to call them? I was out of town until August 15th, so clearly that would not work, and they told me I would have to pay extra for storage until the 15th! What kind of company breaks guarantees and gouges their customers for extra money like this? A guarantee means guaranteed, 100%, so I'm pretty sure Mayflower has no idea what a guarantee is they just use the word to dupe customers. I am extremely disappointed and dissatisfied with my mayflower experience and I recommend you go with another moving company!

Service cost: $3000

The pickup was well planed an executed. Ahead of time there were signs out to block a parking location. The packers took special care to pack all of my items well. I had a one off item that was given extra attention to ensure it would make the trip ok, a little engineering was involved.

The drop off, I get a call friday saying my stuff WILL be delivered Saturday between 9 and 11. Awesome, so I book a flight back to see my wife before she goes to Mexico for 2 months. Expensive ticket but it's worth it.

I get a call AFTER 11 o'clock on Saturday, to let me know the truck won't make it to my location, it's too large. Oh, and there is an "Agent" to do the small street deliveries, but the closed at 11. So we don't know what to do. The "coordinator" then calls me to let me know the "Agent" will be busy till Wed. This by the way is like 3 days past the end of the period where my stuff was supposed to get dropped off. Now I lose the ticket I just purchased and have to spend an additional 5 days sleeping on the floor.

From where I set, it would seem that I could have gotten the same level of service if I had just hired 4 guys and a U-Haul. This is supposed to be a large company, the idea is they do all of the planning so I don't have to. Oh and the final kicker, I was told there was "No way to know the truck wouldn't fit.". That I do not believe. What about the "Agents" they have in the area, these guys don't know? They have no national resources they can use?

Service cost: $6000

So we went with Mayflower because we were told they were reputable and well-known. We agreed that we would pay their higher rates for the security behind the name. BOY WERE WE WRONG!

My wife began unpacking her wardrobe boxes yesterday and come to find out that 30-40% of her clothing is missing. Not the basic stuff, they took only the Ralph Lauren, Chanel, and teh expensive things. They knew exactly what they were after. Upon closer inspection of the boxes, we noticed that many of them had been opened and carefully resealed. The reason it was easy for us to tell was because all of our boxes were brand new and not reused. We could see tears from the old tape and though they did their best to resale them, it was obvious.
Needless to sat that we are devastated and have filed a claim with Mayflower. I hope that this will save someone else from being violated the way we were.

Service cost: $2800