Mayflower Transit

They stole multiple gaming consoles (xbox, switch, vita), expensive sony headphones, two controllers, a phone, and much more from me and refused to reimburse me for it, saying to file a police report instead and that I don't qualify for a claim because i signed the inventory paperwork already, which i was pressured and rushed to do quickly before unpacking everything btw, since the mover claimed he had "so many more" jobs to get to and couldn't help me unpack all the stuff even though that's the service I paid for. I also caught him checking a few things off on the sheet himself, which he isn't supposed to do, especially before I got a chance to check all the contents of the boxes.

And you'll love this...

My property manager also had to come tell me they left two large boxes and two pieces of furniture on the floor below me overnight that had a lot of valuable stuff in them. They didn't even bother to bring it to the right floor with the other stuff they dropped off. Just completely negligent and incompetent, will never use them again and urge anyone else to avoid, avoid, AVOID at all costs.

They also were super late loading day, taking like 5 to 6 hours longer than the estimated time frame and giving me false calls saying they would be there in under an hour, only to take another few hours to get there, which delayed me being able to give my apartment keys to apartment staff. I'm also pretty sure I heard one of them insult me while I was walking my luggage to my Uber right after shaking hands with one of the movers.

Thank God I took the PS5, gaming laptop, and game collection on my flight or they would have for sure taken all that too. So predictable.

Move size: 1 Bedroom Home Service cost: $4800

We had to move our home and store our items in four 16' containers. Pricewise they were by far the cheapest and beat out all other quotes including Pods. Delivery was prompt and timely. The team they sent to load the containers were great. They packed those things so tight and worked tirelessly to get the job done all on the same day.
We stored all our worldly possessions with them for a month and then they redelivered and unloaded.
The Stamford CT branch is the one we dealt with. Nick, the Manager was not just a true professional but clearly cared and wanted to make our move as smooth as possible. We have 3 kids under 3yrs! and had to move on a specific date. Even when their forklift broke they managed to source new parts the same day and still get our stuff to us on time. The moving guys arrived promptly and unloaded with zero problems or fuss.
We have to give a special THANK YOU to RON the container truck driver. He was amazing. Friendly, always prompt and went about his job with true professionalism. We had 4 large containers and they came and went no problems. Ron even shifted the containers around when we determined we wanted the door on the other side.
I can't speak for other branches, but if you are dealing with Stamford then do not hesitate to use them. So great!!
(By the way - I have moved 10 times, twice internationally, so I have a good perspective on this!!).

Service cost: $5000

The overall move from nashville, TN to NYC cost approximately $17,000. The move out of my nashville home was fine. The problems began when moving into my home in New York City. The move in was supposed to be completed in 1 day. It actually took 3 days where the 3rd day was a combination of the 2nd and 3rd days. The movers worked until 4am on the 2nd day keeping me up all night. They had to rush to complete the work, hence they placed the furniture at random, making it extremely difficult for me because I had to rearrange a lot of very heavy furniture. In addition they damaged several items, 12 to be exact, and because I actually moved some of those items subsequent to the move in to reduce the chaos that they left, , they refused to honor my claim. I found them to be unresponsive, unprofessional and deliberately ignoring my claim. They have no concept of customer service as indicated by them not responding to my survey, which as you can imagine, was not a good one.  Do not use mayflower as a moving company. They will overcomit, under deliver and not honor what one should expect for customer service.

Service cost: $17

We paid a little over $1400 for Crown Moving and Storage to move our daughters belongings from the Seattle area to Chandler Arizona. She did not have expensive furniture and I did not take out the additional insurance. The condition her items arrived in was horrible. Most boxes were damaged, some crushed, and some with holes. One box, was broken open with her clothes spilling out. A bookshelf was completly broken apart. The dresser had a crack on the side. The 40 inch flat screen TV box had a large hole on the side and when opened the TV had a long crack across the screen starting from where the hole in the box was. There has been no response from the claims department and two phone calls have yet to be returned. The furniture was not expensive and we can live with that, but the TV is the concern. Never would I have expected her items to arrrive in that kind of condition. I have no idea what happened to her belongings during transit, but I feel the money was completly wasted considering the condition the items arrived in.

Service cost: $1423

While the contact person and ' movers' were nice in the beginning, we found the driver and packers were not good at what they were supposed to have been doing.  Found out that the contact person and driver were 'aunt and nephew'.  We were 'quoted' to have been delivered in three days.  In fact, we were called and extra days scheduled for delivery.  People that we had contacted for delivery, dates/times had to be rescheduled because of the moving company's delays.Our heavy bedroom dresser was broken beyond repair.  Driver even acknowledged the damage and it was noted on the bill of lading.A living room side chair had the cane completely broken out of the side.  Two living room lamps were broken.Many upholstered items were not covered as they were supposed to have been. We experienced many boxes that were damaged with contents broken beyond repair, some of these were old pieces inherited from deceased members of our families that could never be replaced.There were many other damages found and noted as contents continued to be unpacked.  All damages were noted on claim form. This was a very expensive move!   We did miss the claim date thinking it was a year.  It simply slipped my husband mind with all he had to do for me.  I couldn't drive. We explained it in that I had major surgery and many, many office visits to the doctor regarding the complicated surgery. I also was dealing with a private court case as well as dealing with real estate broker for our home in Pensacola.  I  still have numerous office visits to the doctor and surgery will be repeated in less than a month. We did contact the home company Presdent Pat Larch and received by mail  a terse rejection letter from a Carol Foster, Mgr. of their Claims Department.While we though we were getting a 'good national' moving company, in fact it was just the opposite with all of the damages incurred.  It seems that the packers of the contents of the truck were not as experienced as led to believed.Just want to make sure that the words gets out about the Mayflower moving company in Pensacola.  Sad note..it was told to us by the contact that most of  Mayflower's business in and  out of Pensacola was military business.   What a shame that our military would have to put up with such incompetent service.

Service cost: $6083

Mayflower Transit, LLC charged us $6,876 for an interstate household move from Bluffton, SC 29910 to Wilmington, NC 28412, a freight bill distance of 268 miles. The freight bill net weight was 12,660 lbs. The load date and agreed scheduled delivery date were in August 2017.

Our “Mayflower” moving experience was characterized by the following:

• Negligent and substandard performance and exorbitant charges
• Charges for “experienced professional” services and materials not provided
• Two trucks with inadequate combined cargo space
o One rental truck
o One truck partially loaded with goods from another customer
• Articles handled without care
• Many expensive items severely damaged
• Many expensive items missing
• The involvement of six businesses, “agents” and/or subcontractors
1. UniGroup, Inc. located in Fenton, MO, the owner of Mayflower Transit, LLC
2. Mayflower Transit, LLC located in Fenton, MO
3. Mayflower Transit, LLC, located in Chicago, Il
4. Nilson Van & Storage, located in Columbia, SC
5. Nilson Van & Storage, located in Savannah, GA
6. Sandhills Moving & Storage Co., located in Southern Pines, NC
• Leaving a mixture of residence and storage items in a storage unit without order to make a delivery schedule commitment to another customer
• Inaccurate and incomplete Household Goods Descriptive Inventory
• Incorrect reassembly of items disassembled
• Several hours late arrival on load date
• Goods delivered a day later than agreed
• “Mayflower” decision makers unwilling to make things right.

Move size: 4+ Bedroom Home Service cost: $6876

I moved from Illinois to Arizona 8/2019. My furniture was to be loaded on site from my residence into storage vaults, it was not. I am told that when the items arrive at the storage warehouse the crew needs their blankets back and they unwrap your furniture.

The furniture once pulled for delivery sits unprotected on the warehouse floor for the cross country driver who delivers your goods to re wrap.

I ended up with split deliveries that were delayed one and two weeks.

All but 4 pieces of furniture were scratched, dented, warped or plain dirty.

My front porch Stucco was damaged by careless delivery people.

So now it has been 7 months since filing my claim. I am on my second repair firm. The first, Customer Claims, brought things back worse than they left with swirls, mismatched colors, smeared finishes, etc. I have been waiting 8 weeks now for a supervisor to authorize the second repair company to attempt repairs. I keep being reassigned to new adjusters, no one knows who has my case, nothing gets resolved. I was told that the first repair company acknowledged the mess they made and withdrew charges. Nice for UniGroup insurance, but I am left with damaged furniture with no end in sight. They want to offer me appearance adjustments, but many things are only a few years old and everything was well cared for.

I packed my own heavy duty, new boxes,one had broken items. My boxes were used as a workbench to elevate my sectional on when it was wrapped.

I did pay extra for full value protection with coverage for sets and pairs.

My advice, don’t bother moving things you loved.

Move size: 4 Bedroom Home Service cost: $16000

We obtained several different quotes for our move from Virginia to Florida. After reviewing all of them and emailing back and forth with the virtual sales consultant we made the decision to contract with Mayflower. We were given a quote of $13,651.28. On August 10, the moving company came as scheduled. The mover asked prior to anything being loaded in our home if we would be in Florida Saturday Aug 14 to accept our items. I explained to him we would not be there until the following week and that per our communication(written) with the sales

Consultant we would not have the funds “available” to pay this move in full until August 15. This mover immediately responded by saying “that’s no problem whatsoever. I can look at you people,

Your belongings and this home and know you’re good for it. You can pay when the funds become available “.

Not quite how things actually played out. Phone calls, emails, text messages, etc between myself, the mover, relocation management specialist and the supervisor all came to a dead end. Our belongings were taken to a warehouse 150 miles north of the contract drop off point and this was our final bill.

“Cost to customer and must be a certified check, no credit cards

Transportation $13,651.28

Long delivery $1500

Storage $5554.32

Total is $20,705.60”

Move size: 4 Bedroom Home Service cost: $20705

Mayflower is by far my worst experience I've had with a moving company. They ensure you that your property is in great and responsible hands when in fact its not! In short the crew that showed up was late, had zero supplies to wrap and cover. No ratchet straps to secure cargo, and had to borrow mine. even tried contacting the logistics supervisor who was heading this my transaction, I nor the so called load master on site wasn't able to reach anyone for insight on what needed to be done about the loading process or lack there of. The so called load master ensured me again that my property would be wrapped and covered before shipping....Lies!!!! There was never any communications with me on when or where the delivery truck was and when its going to arrive. I was morbid, thinking the worst. Two days before the driver(s) arrived I received a call informing me that the truck had left the staging site and that it was on the road to be delivered at such given time the load master stated which was 2 days after, and that to make sure the payment was to be prompt upon delivery. Once the movers arrived I was at some sort of relief until they unloaded the contents. First of all it wasn't the same crew that loaded the truck at my property, once the truck was staged they began to off load my property, right off the bat I notice oddities, like no covers on the mattresses, no wrap on any of the pictures, no blankets on the furniture, and many pieces of property had been broken. Every piece of furniture including the mattresses and the couch were damaged , scuffed, dirty and smelled of mildew. everything was wet! Unusable! missing sports ware, missing table glass, missing table, chairs, clothing broken entertainment center, the list goes on and on. So when the I approached the moving crew they said to take it up with Mayflower, they just picked up the truck and drove it here. At that point I had to speak to the person who was in charge of my logistics and all I got was make a list take pictures and send them to me and ill get started on the claiming process. No excuses or site of responsibility for what happened. This has to be addressed! Who else has been affected? Am I to be compensated for the damages and theft of my belongings? My trust in good business has been totally destroyed at this point!!

Move size: 3 Bedroom Home Service cost: $63660

Load was picked up in Lees Summit MO May 30.  Contract stated a 5-15 day delivery window, also listed British Columbia as the delivery terminal (I moved 20 miles south of the border).  On June 6 they called to say there would be a delay of about a week.  I'm sleeping in a cabin on the floor, had to buy warm clothes at a thrift store, getting antsy for my stuff, so I called the MO office on June 8, they said they'd check into it.  Today June 11 I called the BC terminal.  A very nice man said they gave me the wrong info & he was not involved in the move at all.  I called MO again & they said my stuff will be delivered by June 21 & they have no idea where it is right now, "it's on the way".  Next big move will be in a freakin' U-Haul. .

Service cost: $2844

First, let me say that everyone at Mayflower Moving Company/United Van Lines that I have talked to has been friendly.  But that is about all of the "great customer service" that I have experienced.  My move has been a complete nightmare.  My goods were picked up on May 26th, 2012 with a delivery spread between June 1-June 11 with a preferred date of June 1 when moving from Oklahoma City, OK to Salt Lake City, UT.  Today it is June 15th and my shipment is STILL in Oklahoma City and NO ONE from my move coordinator to customer service can give me a date of when my shipment will even be leaving OK.    I have talked with customer service many times and called my moving coordinator almost every day.  On 4 different occasions I was promised phone calls to give me an update that never were made.  Every day I call to ask when in the world my transport will be leaving Oklahoma City and every day i'm told more or less, "we don't know."    Finally, on June 9th, to expedite our move, we were told that our shipment would be packed into shipping crates which would then come directly to Salt Lake city.  Today it is a full week later and our stuff may or may not be packed into the crates today.  Again, no one can give me a straight answer.  We were told that as soon as our stuff was packed up, the goods would be shipped IMMEDIATELY (emphasis was given by the company) to Utah.  However, I just got off the phone today with our move coordinator who said that our belongings are scheduled to arrive some time between June 20-23rd, which is somewhere between 5 days and 8 days from the day our stuff is supposed to be crated for an "expedited move."  I drove to Salt Lake City 2 weeks ago from OKC and it takes 18 hours, not 5-8 days.    I am so frustrated with the service and lack of answers from Mayflower that I wanted to fly home and U-haul my goods myself, which they said they wouldn't allow because of liability.  I even began calling other van lines to try to get them to come pick it up.  I am beyone frustrated at this point.  I WILL NEVER use mayflower again and I WILL NEVER suggest them to anyone trying to move!!

Service cost: $4000

Business:  The company hires local tow trucks to drop off and pick up your container.  Container is not handled horizontally, so your stuff will be badly shifted around upon pickup and drop off.
Container: Very cheap. Could have paid $100 with another company and got a better sturdier container.
Pickup: Inexperiences tow truck driver, who seemed experienced with towing cars.  Made a mess in front of the home, oil and tire marks.
Scheduling Delivery: primosed 4-6 business days, but got 10 b-days, not including day I called on. Delivery: Holding my breath, but hope that all goes well on the promised delivery date of June 30, 2012.  Based on other reviews, I will be lucky if I got by year end.

Service cost: $1800

My cross county moving experience with Mayflower literally could not have been worse. This is a terrible company, with appaling customer service. It started with little mistakes and got worse and worse. 1. The salesperson showed up at the wrong time for the initial evaulation. 2. My credit card was charged without notice, after having been told I would be notified two days in advance as it was a charge for thousands of dollars. 3. Day of the move I had a very tight schedule as I was heading to the airport that evening. My pick-up was scheduled 8-10am, which I was told was always when this happened. I called at 9am for an ETA and thank god, because ONLY THEN did I learn my pick-up time had been changed, without a single word to me, to 2-4pm. ONLY because I called early and ONLY because I made a huge deal did they manage to get to my place around noon. I was extremely rushed and barely got to the airport in time for my flight. 4. I never received a single communication from them after that. At some point a "latest expected delivery date" appeared on my online file and I eagerly awaited the two days prior phone call I had been promised. Finally, I started calling, and received no responses to countless messages, and nothing but weird excuses and misinformation when I actually spoke to someone. The local office had no idea where my shipment was and it took one decent person to walk down to the warehouse and physically find it. All because the idiotic people at Mayflower had not entered it into the system. Basically, if I had not called, and called, and called, and called ad nausem, I am pretty sure all my belongings would have disappeared forever, with Mayflower making excuses the entire time. 5. When my stuff FINALLY arrived I was pretty upset with the condition. Solid wood pieces of furniture were banged up and busted and the boxes were crushed. 6. Post my late delivery, I STILL cannot get this company to respond to me. I called the day after a claim for broken items and late delivery, was promised a call the next day, and well, it's been four days since then. In response to complaints I've been told it's not their fault they were late (clearly was), I was never promised notice (I was), and a number of other lies.   Hands down, this is the worst company you could go with so stay far away. The customer service is so bad as to be fraudulent and there is no communication or respect for customers and the intense stress of moving cross country.

Service cost: $3650

Moved from Wichita KS to Denton TX. Not only did they reschedule my furniture delivery to Texas twice, they left over 20 boxes and several pieces if furniture items back in Wichita, which meant they had to make a second delivery which they again rescheduled twice. Some furniture had dings and scratches on it but to make matters worse, they lost a large clear Rubbermaid tote containing pictures that have been taken over the last 30 years! My childrens childhood pictures were in that container! they marked it with a red ticket numbered 405. I've called Wichita Kansas and asked for the manager, Mike, to call me numerous times and still never hear from him! I called again today and he answered the phone so he had to talk to me. I asked him why he never called me and his answer is they haven't found them. I asked him How do you expect to find something you are not looking for? He had told me when this all started that he would contact me every couple weeks to update me on the search, not once has he called. When my first delivery was made I found a box that didn't belong to us. The box had business cards in it so I contacted the owner of the box and was able to make sure it got back to her. Had I not done this she would still probably be waiting for them to find it too. These pictures are not replaceable. They are my children's childhood memories on film. Would never recommend Mayflower moving company to my friends. I've had many moves as both a military child and a military wife. All total over 40 years spent moving in the military and this is hands down the worst move ever.

Service cost: $6900

I called Mayflower and they setup an appointment for an estimate. The day of my appointment I waited all day for them to show up but nobody ever came or called! I called Mayflower and they gave me the runaround and trasnferred me to the local agency. I was then told Mayflower never even gave them my information! If they can't even show up for the estimate what will happen when y move date comes around? I will never call or use Mayflower again and after reading the reviews here, maybe they did me a favor by not showing up?

Service cost: $12

The absolute worst moving experience I have encountered. (I have used their competitors with positive experiences). The actual quote left out many eventual costs and was COMPLETELY DISHONEST! The movers showed up 8 hours late, items were damaged in transit. Services I had negotiated were not performed without an additional fee. Actual costs far exceeded their quote and agreement. Completely miserable experience, I feel like fraud and dishonesty is a credo this company operates under. AVOID AT ALL COST!!

Service cost: $8500

I wish there was a Zero or negative star rating to choose. A well known company and best rated by BBB is not very promising. I have booked my move on May 22nd and my stuff was packed and loaded on Mayflower(mayflower Dodge) Moving truck on June 18th, 2014. We are moving from Swansea, IL(Suburbs of St. Louis) to Clermont, Florida.Today it's July7th, but no idea when they will deliver it. I was given dates for delivery from June 23rd through June 28th. They packed it all in one truck and the loading crew told me it's only our stuff so it should rather be quicker. We were supposed to be assigned a driver for our truck on the date of loading the truck which obviously never happened. Tried to contact many a people and Mayflower Customer care but they kept saying they don't have a driver and can't help it. They still have same answer what they had 20 days ago. We are living in Florida waiting for our truck to arrive since June 23rd. No idea when will they deliver our stuff. Also the inconvenience is far greater than what it seems theoretically. They are supposed to give us $100/day after June 28 onwards for delay but that's nothing in comparison to our frustration, loss of work days, Financial losses etc. I am just wishing that I should have driven my own stuff by Budget/U-haul truck etc.PLEASE DO NOT CHOOSE THIS COMPANY FOR MOVING. Otherwise you may regret it.PLEASE DON'T CHOOSE MAYFLOWER EVER.

Service cost: $9000

Currently in the middle of a terrible moving experience with Arrow Moving and Mayflower. Not only have our belongings been sitting inside a truck for over two weeks and still have not left SLC, but now we are beyond the delivery window and we still have not been given any indication as to why this is or when to expect delivery. We booked this move over a month ago and would never have used this company had we known they were too busy to find a driver for our things. Please have more respect for your customers and handle your own logistics so that you can keep your promises and at the very least provide the most basic level of information when you cannot. Our customer service representative seems 'very sorry' for our inconvenience but is providing no answers or forecasts for the situation at all. We are told they 'can't find a driver' which is inconceivable to me. It costs way more than $100 a day to house and feed a family every day and I feel their lack of information displays a complete disregard for us and our needs. The bottom line is that we are waiting for them to combine our load with others just to save them $$, at our great expense. .

Service cost: $8000

The movers showed up with not nearly enough space for all my furniture. They should have refused the load, but accepted it and took apart most of my furniture into tiny pieces. They broke down furniture that should have never been taken apart. The load still would not fit. They ended up putting stuff in the cab of the truck. Four guys slammed the truck door shut, on my fragile things, because it was the only way to get the door shut. There was not enough room.

The driver got there in a reasonable amount of time to unload. After the crew had been unloading for awhile I realized we had not been verifying the inventory as it came off the truck. So, I grabbed my inventory I received when they loaded and began checking the numbers. That's when I realized a good deal of the load had no inventory numbers on them at all. I asked the driver and he told me not to worry, he was sure all my stuff was there. That's not professional or acceptable in my opinion. Everything should be inventoried. They tried to give me a box spring and crib mattress that didn't belong to me. I realized we were missing a ladder for our bunk beds, which wasn't inventoried. The driver said he knew exactly where it was- in a warehouse in Louisiana. Yet, I'm suppose to somehow trust that the rest of my stuff all made it. Why would anything belonging to me be in a warehouse in another state is beyond me.

They couldn't get some of the furniture back together. Of course it is some of the same furniture that should have never been taken apart. He said they'd get a furniture repair guy out to fix it. When we called about this we were told there was no furniture repair people in our area. We'd have to file a claim. This confirmed to me that our driver wasn't honest and I became more doubtful that my ladder is in some warehouse. When I confront him he talks in circles and doesn't answer my questions.

They lost a great deal of hardware from all the furniture they took apart. At one point we thought they'd lost a piece that belonged to a bed. The driver suggested they go to lowes and get a piece of plywood to replace it. Just goes to show the respect he had for our things. I would NEVER pay to have this kind of service again. We've had movers relocate us several times. We've always had good experiences. Although things do get broken from time to time, I've never complained because these situations are rare and the customer service was great. This, on the other hand, has been a terrible experience. We haven't even begun to file our claims yet, I'm dreading the process given our experience thus far. I'd never go through this company again and recommend other look elsewhere for a moving company. There are too many good companies out there to settle for one as terrible as this.

Service cost: $7000

I Would not Mayflower to move TRASH. Everything that was moved was not Covered or shrink wrapped like said by Mr Trout he told me that they would be professional movers with uniforms they look like a bunch out of rehab. I've called Mayflower all I got was the run around. After paying almost 12,000 the furniture is all messed up scratched and marked up. The furniture was from 1927 I have before an after pictures. Don't trust JD Powers for backing up Mayflower for being a trusted Company in Moving people are welcome to contact me.

Service cost: $12000

Where do I even begin?? My moving experience with Mayflower was a complete disaster from start to finish, to the point that it was almost (*I say "almost") comical. I hired Mayflower to move me from Colorado to Tennessee, paying extra to shorten the delivery spread from 2 weeks to 1 week due to time constraints starting a new job. On the packing/loading date, the crew showed up 3 hours late. The packers (who I found out later are subcontracted by Mayflower locally) sloppily packed up about half of my stuff and then disappeared! They were gone, and I literally had half of my kitchen cupboards still untouched, among other random piles in other rooms that were not packed (*Note: these were NOT "unpackable" items, I.e. matches, candles, etc. that are standard to be excluded from moving by most moving companies). The moving coordinator was absolutely no help in trying to track them down to tell them to come back and finish the job I had paid them to do. Luckily, I was driving my own car and was able to cram it full of the stuff the movers left behind -- the loaders had no more boxes for me to pack it up myself and send it on the truck with them! Then started the saga of delivery. I consistently had to leave at least 3 messages asking for an update on my estimated delivery date for every return call I received with the information that they still had absolutely no idea. I am not joking, the last day of the promised delivery date per our contract, the coordinator told me they were still trying to figure out how to find a truck for my stuff to even be loaded onto to START the moving process! There was no plan, and ZERO communication. My stuff ended up getting delivered 8 DAYS OVERDUE, and then came the fun part of unpacking to find out really how awful the packers had been: they had wrapped up a soccer ball in sheets and sheets of packing paper so it took up an entire huge box, and yet they had thrown in an open box of cream of wheat into an enormous box of kitchen equipment. Needless to say, I am still cleaning out cream of wheat from my dishes, appliances, and other household items. I spoke with the company directly about what a horrific and unacceptable experience this was, and there was absolutely no apology or offer of compensation. My family and friends who lived through this nightmare with me will NEVER use Mayflower or even think about recommending it to anyone.

Service cost: $4500

We had one of the worst moving experiences you can imagine. We hired Mayflower because of their reputation and competitive pricing, but we found out that Mayflower is a company on paper only and relies on local franchises to do their moves. It has been one surprise after another..and not good ones! We contracted them to move our belongings from Omaha to Mechanicsburg, PA. On the day they were supposed to pack the van, a soft-sided van pulled up to "crate our things for storage" 2 hours and 45 minutes late. They said there wasn't a van/driver available, so they would have to store our things until they could "find one". Mayflower maintained that they were still “withinn contract" because they said they would pick up our things in Omaha and take them to Mechanicsburg. Technically true, but it seemed to us that their decision to store our things for an undetermined amount of time in the process was unreasonable. We seemed to have no recourse but to agree to let them load because we had to be out of the house that day as the new owners had closed. We no longer owned the house! Here are just a few things we put up with that day. *sent a crew three instead of four (two of the three were novices) *crated our things in wooden crates, but ran out of room in that van, so they packed boxes in another smaller truck, along with our piano, splitting up the  shipment *were told that all moving supplies would be included and delivered to us..our sales representative brought us a small stack of USED, STAINED boxes, and we had to go pick up all the rest *totally forgot to put inventory stickers on 10 items that we are aware of, including china….that means they wouldn’t be accountable if the items were lost *were told by the franchise owner that we could call customer service, but they would only call him, and he would do nothing about it *had money stolen from our purses (Ironically, it was to be the guys' tip money.) *driver was told by Mayflower that more people would come to help, but they never showed up *finished loading the house at 4:00 AM the next morning *originally said we would get a refund of $751 because of the over-estimation, but later they came back and nullified that because they "forgot to weigh" the second truck *two original workers had to call friends who didn't even work for Mayflower to get our things loaded, so there were unbonded workers in our home (One of the workers had been previously fired from Mayflower).  *We paid for them to crate 3 mirrors, and they were only wrapped in blankets. *Mayflower was very accommodating until we signed "I accept" on the contract. At that point, everything changed. Our things arrived in Mechanicsburg on Saturday (7 days after they were packed) on another truck because they had to unload the crates and repack them onto the big semi-truck……meaning our stuff was unnecessarily moved an extra time. My son-in-law had half his tools missing, boxes were damaged, furniture taken apart with missing pieces, and the list goes on and on. Needless to say, we are spending a lot of time just trying to piece things back together, find bolts and screws, etc. I AM WONDERING HOW MUCH OF THIS WILL GO THROUGH THEIR "FILTRATION" PROCESS..

Service cost: $9000

We moved from Maine to Florida and had contacted Mayflower to do our move. Becky Isabell was a very professional sales rep and was there for our every question. This is where positive feedback ends. We were told that the movers who came to pack us would have to load us into a smaller truck that would then be loaded into a bigger truck  at a different location. This is the perfect storm for theft and lost items. When the movers arrived in Florida they told us that they would have to move our things once again into a smaller truck from the bigger truck. Again the perfect storm for theft, lost items, and rough handling of all of our boxes. We had had special crates made for antique ship models. One crate has not arrived to this date.  My largest and most disturbing issue is with the lead truck driver on the date they moved us into our house in Florida. He handed me a sheet and told me to "check off the box numbers as they are brought into the house." I did this diligently as told. As the movers were finishing up I showed this man that there were still boxes NOT checked off. He took the paper work from me and when I saw the paper again he had checked off all the boxed but had missed one. I told this to Becky Isabell how I felt that this man was not honest. I felt for this man because he had been with this moving company for years and was from Maine himself. If he did this to us I am sure he has used this same behavior pattern for years too on others. Now the movers do not want to pay for the antique ship model. They  have sent us a very small check for the broken wine glasses, missing antique plates, damaged frames from the paintings.  This is a very disreputable way to run a business. I wish I would have read the comments on the web before we ever started with them. We had taken out a very high insurance policy with them for the move too. Mayflower is a ghost company. The head driver was not honest. Things disappeared and no one is held accountable.      .

Service cost: $13

If I could give 0 stars, I absolutely would. I dealt with the local office in Klamath Falls, OR to set up my move to Iowa and was impressed upon first impression. It went downhill from there!! The original driver didn't show up to load my belongings on the day of pick-up. The local office sent out a team (which were good) to pick up the items and stage them in the warehouse until the driver could get them. I received ONE phone call from the local office after that. All communication, except the one call, was initiated by me. I called daily to see if the driver had picked up my belongings and to give me an idea of when to expect delivery. Many times, the lady would tell me she would check on it and call me back and didn't call. I got nothing but the run-around until another driver was assigned to the route. I still haven't a clue as to what happened to the initial driver.

After the second driver was assigned and picked-up my belongings, his truck breaks down 1.5 hours from my home. My belongings sit another 2 days waiting on the truck to be repaired. The truck finally begins the route again and continues down into into California and Arizona.

The only way to keep track of the shipment is to track it on line which does work for the most part. The daily emails that my local office says she sends me..well let's just say they aren't in my email or my junk box. I have no trouble getting the emails related to quotes and billing.

So..I call the local office AGAIN to voice my frustration about the late delivery and the lady told me that if it were her, she would have packed more clothes just in case. Needless to say, I was furious. Like I drove all across the USA in an empty car!! Did she want me to leave my kids behind? Really?? Is this the customers fault? She then tells me that Mayflower will make this right by giving me $100 per day that the miss the delivery date. I don't want their money!! I want my belongings.

PLEASE AVOID USING THIS COMPANY!! I used BUDD Van Lines when I moved from Ohio to Oregon in 2011 and they were AWESOME. They cost a little more but trust me when I say I would rather pay a little more and avoid 2 weeks of complete aggravation.

Service cost: $6100